"If we act, it's going to be one-size-fits-all", Shuster warned. If airlines don't make changes, it will prompt congressional action and "I can assure you, you will not like the outcome".
Some members could push legislation to prohibit overbooking situations or the removal of passengers from boarded flights.
Munoz began with another apology for the incident on April 9 in which a United passenger was dragged off an overbooked flight in Chicago.
But lawmakers said problems with air travel are commonplace. "That's an absolute joke that there's competition within the airline industry", Rep. Duncan Hunter said. Lines are long, planes are delayed yet prices keep going up, he said.
Shuster threatened federal regulation in the future if the airlines don't improve their customer service.
"The document, as we laid out, was, in fact, to get as much information out there as possible, quickly", Munoz replied.
"I've had the counter clerk be so hostile to me the point where she says 'don't ask me any more questions, i just don't know.'" Rep. Brenda Lawrence (D)-Mi. said. He can't sit up straight, and his legs stick out.
Chicago-based United said Thursday it will take a series of step to reduce overbooking of flights and will raise to $10,000 the limit on payments to customers who give up seats on oversold flights.
House lawmaker Peter DeFazio, a Democrat, lamented a deterioration in airline service with crowded planes, narrow seats and breakdowns such as when computer failures strand thousands of passengers at a time. "It is my mission to ensure we make the changes needed to provide our customers with the highest level of service and the deepest sense of respect". Police were summoned, and Dao, 69, was dragged bloodied from the flight as other passengers captured the scene on video.
Comey asked to appear before Senate intel panel
Marco Rubio (R-Fla.), an Intelligence Committee member, said such an appointment could hurt ongoing congressional investigations. Praised frequently by both parties for his independence and integrity, he spent three decades in law enforcement.
The hearing is on the oversight of USA airline customer service, and will deal with consumer protection for passengers.
The guy who resisted officers and screamed like a insane man as he was dragged from a United flight to make room for an airline employee, was within his rights to demand an explanation, but not to endanger fellow passengers by clinging to their seats. While most airlines have pledged to offer much greater compensation to passengers when they need to bump someone from an overbooked flight, Southwest Airlines has pledged to end the practice entirely. The airline last week announced it had reached a settlement with the passenger, Dr. David Dao of Kentucky.
Rep. Cohen referenced United's recent settlement with the passenger saying, "You've apologized and made compensation for Dr. Dao, I appreciate that, it was very bad to watch that, it reminded me of a Trump campaign rally".
During the hearing, Oscar Muonz, United Chief executive, expressed his honest apology for last month incident wih Dao.
Kerry Philipovitch, a senior vice president of American, said the April 21 incident on a flight from San Francisco to Dallas was handled improperly. A video of the incident shows the mother in tears as another passenger confronts the flight attendant.
"I think the airline industry needs to focus on getting its own house in order", DeFazio said.
"With regards to the initial response, there's no excuse", Munoz told Smucker.
Congress is considering legislation to better protect airline passengers.
Members of Congress complained about having to squeeze uncomfortably into tight seats, paying fees to check bags or change flights, having their luggage lost, paying extra to get a window or an aisle seat, and so on.
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