UNITED Airlines CEO Oscar Munoz said Tuesday that his company will not consider firing any employees involved in the passenger dragging incident that happened on its flight from Chicago to Louisville in Kentucky on April 9.
"You can and should expect more from us", he said.
United announced late last week that it would stop the practice of involuntarily removing passengers from planes once they'd boarded, as was the case on Flight 3411.
United showed first-quarter earnings of 41 cents per share on $8.42 billion in revenue Monday, better than the 38 cents per share on revenue of $8.38 billion experts predicted, CNBC noted.
Last week shocking footage of passenger Dr David Dao being forcibly removed from a flight went viral.
United has apologised repeatedly for the incident in which passenger David Dao was dragged from his seat on a United flight to make room for crew members.
When Dr David Dao refused to give up his seat on an overbooked United Airlines plane in the USA two Sundays ago, nobody could have foreseen the consequences.
Executives with the company said on the call that it was too soon to know if the incident would have an effect on the airline's bottomline.
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A United Airlines Boeing 737-800 and United Airlines A320 Airbus on seen approach to San Francisco International Airport, San Francisco, California, April 14, 2015. "I'm sure there was lots of conjecture about me personally", he said.
For the first quarter, United recorded net income of $96 million, down from $313 million a year ago.
United Airlines chief executive Oscar Munoz.
"There has been a concern from corporate accounts which has been totally appropriate", Kirby said. Dao's attorney said it was likely he would sue over the incident, in which Dao lost two front teeth, broke his nose and suffered a concussion.
Munoz declined to comment on any other changes the airline is considering, but said United would have more details by the end of the month.
In particular, Mr Apfel believes that the incident should prompt airlines to re-examine their policies and procedures around overbooking flights, as has been called for by several politicians in the wake of the incident.
Those results give the airline "a lot of confidence about the foundation we're building", Munoz said.
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