The doctor dragged off a United plane in scenes which created global outrage was further insulted when the airline withheld his luggage, sending it on a convoluted path home.
According to an internal email published by TMZ, crews who are not checked in within the 60-minute window will have to book the next available flight. "This is one of our initial steps in a review of our policies in order to deliver the best customer experience". But at least it's a very small sign that United plans on making changes. "This disgusting situation has provided a harsh learning experience from which we will take immediate, concrete action".
The following day, United Airlines chief executive Oscar Munoz issued a statement saying he apologizes "for having to re-accomodate" the customers.
We'll communicate the results of our review by April 30th.
United Airlines found itself on the defensive again on Friday after a passenger complained that a scorpion stung him during a flight from Texas, capping off a bruising week for the public image of the one of the world's largest carriers. Four passengers, including Dr. Dao, were randomly selected for removal.
Dao's attorneys filed a "petition" on Wednesday to keep intact all evidence of the flight. He refused to leave.
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"Social media ire should properly be directed at the Chicago Aviation Department", the statement said.
"If you offer enough money, even the guy going to a funeral will sell his seat", Ross Aimer, a retired United pilot, said as cited by the AP.
Distressing: Children were crying in distress as the three officers manhandled the man out of his seat. "This is wrong", "Look at what you did to him" and "Busted his lip".
After the incident triggered worldwide outrage, United Chief Executive Oscar Munoz apologized to Dao, his family and its customers, saying the carrier would no longer use law enforcement officers to remove passengers from overbooked flights.
On Tuesday, Chicago Mayor Rahm Emanuel called the way Dao was treated "completely unacceptable" and praised Aviation Commissioner Ginger Evans for taking "swift action". However, after Dr. Dao questioned these efforts, he was aggressively thrown to the ground and dragged off the flight by aviation officials.
"I sent a letter to United Airlines and the U.S. Department Transportation asking for complete clarity behind this matter, including answers as to why violent force was necessary to remove this passenger, and whether any Federal laws or regulations were violated during this horrific incident".
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