United Airlines said on Thursday it would offer passengers who volunteer to forfeit their seats on overbooked flights up to $10,000 as part of the carrier's efforts to fix the damage from the rough removal of a passenger.
Dao's attorney said last week despite United's apologies and these changes, his client still plans to sue.
United will limit use of law enforcement to safety and security issues only.
"The safety and wellbeing of all the animals that travel with us is of the utmost importance to United Airlines and our PetSafe team".
United will also look for "creative solutions" to accommodate passengers who were bumped from a flight, including booking them on flights with other airlines or sending them to nearby airports.
Following the public relations nightmare that was United Flight 3411 on April 9, when a passenger was forcibly dragged from a plane to make room for an employee, the airline has announced 10 "substantial changes" to integrate into its daily operation.
United has not indicated whether ticket sales have dropped since the videos of David Dao went viral, but Oscar Munoz, the CEO, admitted that the incident could be damaging.
United is increasing compensation to $10,000 for voluntarily giving up your seat.
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United's other changes include making sure airline crews are booked onto flights at least an hour before the scheduled departure time. This policy went into effect April 12.
Reduce overbooking, particularly on smaller aircraft and the last flights of the day.
The airline uses offers to encourage volunteers to deboard a plane and had 16 volunteers for each passenger who had to be involuntarily denied boarding, Munoz said in the letter to the U.S. Senate Commerce Committee late on Wednesday. The review released Thursday details those changes, which includes additional employee training on how to deal with hard situations.
United also said it would take actions to reduce overbooking flights and improve customer satisfaction.
"The changes we have announced are created to better serve our customers and empower our employees", the airline said.
A new "in the moment" app will be launched for flight attendants by July and gate agents later this year that will allow them to give customers miles or other compensation the moment a disservice occurs.
United will adopt a "no questions asked" policy on permanently lost baggage, paying customers $1,500 for the value of the bag and its contents, beginning in June.
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