As widely covered by the media, United Airlines finds itself in a bit of a public relations pickle. The airlines also have clear policies about who they get to throw out in their contracts of carriage, including the barefoot, the intoxicated or the smelly.
Lawyers for the passenger dragged from a United Airlines plane in Chicago filed an emergency request with an IL state court on Wednesday to require the carrier to preserve video recordings and other evidence related to the incident.
"That is not who our family at United is", he said. Sometimes it happens because the airline needs room for employees who are commuting to work on another flight - that's what happened Sunday on United Express.
"We are not going to put a law enforcement official to. remove a booked, paid, seated passenger", Munoz told "Good Morning America". "We can't do that". A United Airlines spokesperson told the agencies that the passengers "are receiving compensation for the cost of their tickets". Another man traveling with high school students stood up at that point and said they were getting off the plane, Bridges said.
He was filmed by fellow passengers being dragged off the flight at Chicago O'Hare airport on Sunday.
Munoz said he felt "ashamed" of the incident which was video-recorded and went viral.
But his lawyers say he plans to.
Chicago Aviation Commissioner Ginger Evans will also speak.
Munoz called the incident a "system failure" and said United would reassess its procedures for seeking volunteers to give up their seats when a flight is full.
It later came to light that passengers were removed so that the airline's own staff could take a seat. I share all of those sentiments, and one above all: "my deepest apologies for what happened", Munoz said in his statement.
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After the video first emerged, he said the airline was reaching out to the man to "resolve this situation".
Hours later on Monday, his tone turned defensive.
By Tuesday afternoon, nearly two days after the Sunday evening events, Munoz issued another apology.
"No one should ever be mistreated this way".
The passenger was identified as physician David Dao, 69, of Elizabethtown, Kentucky, who was convicted more than a decade ago of felony charges involving his prescribing of drugs and spent years trying to regain his medical license. United Airlines sparked outrage on Monday for the treatment of a passenger who was physically dragged off a plane the airline had overbooked, and one of the security officers involved in the incident was placed on leave pending an investigation.
Two online petitions calling for Munoz to step down as CEO had more than 124,000 signatures combined by Wednesday afternoon.
No passengers on the plane have mentioned that Dao did anything but refuse to leave the plane when he was ordered to do so.
The airline offered $400 for volunteers to relinquish their seat. When no one voluntarily came forward, United selected four passengers at random. He refused to leave.
That's when three Aviation Department police officers boarded the plane.
During the incident, passengers allegedly heard the doctor say he could not delay his journey because he had appointments with his patients scheduled for the following day.
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