United Airlines changes a policy to avoid another passenger skirmish

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TMZ first reported on the policy change Friday after it obtained internal emails.

United Airlines is changing a company policy and will no longer allow crew members to displace customers already on board and airplane.

Dao, 69, of Elizabethtown, Ky., was one of four passengers picked to be bumped from a flight from Chicago's O'Hare International Airport to Louisville, Ky.to make room for airline employees added to the flight shortly before it departed April 9.

United has informed its employees that if they want a seat on a plane they must book the seat a minimum of one hour before flight departure.

Facing public outrage, United Airlines finally apologised and promised that this kind of incidents would never happen again.

Many airlines overbook their flights - to compensate for passengers who do not turn up for the flight- but United's fiasco has led many to rethink their strategy. ― AFP picNEW YORK, April 18 ― Delta Air Lines has increased the maximum possible payout to passengers to almost US$10,000 (RM44,045) if they voluntarily give up a seat on an overbooked flight, the company told AFP yesterday. He reportedly lost two front teeth and suffered a broken nose and a "significant" concussion in the incident. Last week, United voluntarily removed $1 billion of market value as a result of the incident.

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We continue to express our sincerest apology to Dr. Dao. But no-one volunteered, so the airline chose the passengers.

It's legal to bump a ticket-holding customer off of a flight - but it's not customary to kick someone off a plane once he or she has boarded.

Among travelers who had not heard about United's recent news, about half would select to travel on either airline - a coin toss, as it were.

CEO Oscar Munoz, who came under fire for his initial response, in which he maintained staff took the best course of action as they were facing a passenger who was "disruptive and belligerent", has since apologised to Dao.

United Airlines had a catastrophic past week. The three Chicago Police Department officers involved were suspended last week.

Almost a week since the incident, United is still dealing with the backlash.

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