United initially said Dr Dao's flight, from Chicago's O'Hare International Airport to Louisville, Kentucky, was overbooked, and its staff picked passengers to be bumped. Crews could previously be booked until the time of departure.
David Dao, the doctor who was videotaped being dragged by police officers, has filed an emergency court request for the airline to preserve evidence, signalling that he would fight the case in court.
Dao's attorney, Thomas Demetrio, said his client suffered a concussion and a broken nose as a result of the aggressive incident.
The airline said it needed to make room for airline personnel after the plane had already been boarded, but when no one volunteered to give up their seat in exchange for compensation, passengers were selected at random.
The following day, United Airlines chief executive Oscar Munoz issued a statement saying he apologises "for having to re-accommodate" the customers. Southwest Airlines paid $758, United $565, and American Airlines $554.
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All that Jesus had told them was now coming back to them and was making sense to them. all was being fulfilled as Jesus had said. Political leaders including Chief Minister Pinaray Vijayan and Religious leaders greeted the people on the occasion of Easter.
The incident has prompted a United States congressman to propose legislation to prohibit airlines from forcibly removing passengers from flights to make room for other customers after they have already boarded the plane.
Meanwhile, Delta Airlines will offer up to almost $10,000 to passengers to give up their seats on overbooked flights, Fortune reports. "This ensures situations like Flight 3411 never happen again".
Last month the airline was embroiled in another high-profile row after a gate agent stopped two girls from boarding a flight because they were wearing leggings. A spokesperson for United told the Times the change is part of the "initial steps" the airline is taking, so it's unclear whether any more reforms to United's booking and seating policies will be coming. Dao was one of those, and when he refused to leave his seat - he cited needing to see patients in the morning - United called security, who violently removed him. That increased to 79 percent among those who indicated they had heard about the United incident recently, while it was about evenly split among those who hadn't.
Following the incident, which saw the company's market share value fall some US$800 million overnight, the airline has gone in crisis mode, introducing new policies to prevent a repeat of the episode.
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