The problem seems to be stemming from a router software update that was rolled out last month, with users reporting that after they install the update their router loses its connection and the status light turns a solid blue.
It's been discovered recently that the recent build (9202.35.8) of Google WiFi appears to be causing issues for some users.
As pointed out by Android Police, the users who're facing issues with their Google WiFi will notice that the circular ring of light on the device will be stuck at blue.
Google has been investigating the issue for the past several weeks, but as of yesterday was still working on a "final fix for this issue". Until the fix arrives, the tech giant has also listed some workarounds for users to solve the issue for the time being. Google says that this has worked in a few cases, but there's no guarantee that it will work for everyone. As always, thank you for your patience while we work on this issue.
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The first workaround will have users set up their Google WiFi routers from scratch by using a different account.
If you are using a Google WiFi device in your home and you are thinking of updating its firmware to the latest version which is 9202.35.8, maybe you'll want to hold off on doing so. The second is to disconnect wireless Windows 10 devices or Xbox devices (or connect them via Ethernet instead). There have been a few cases in which disconnecting any Windows 10 devices or Xbox devices has brought the Google Wifi network back up again without crashes.
Both options there are a little frustrating.
Our plans moving forward is to create and test a fix for this issue, and then make the fix available to our customers This issue is one of our top priorities! But, it shouldn't be long now before Google has a fix for Google Wifi units. His interests include reading, entrepreneurship, the gym, and of course, queso.
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