"The buck stops here, and I'm sure there was lots of conjecture about me personally", Munoz said, saying he'd had "fulsome" conversations with United's board of directors in the wake of the incident.
Attorney Thomas Demetrio speaks to the media as fellow attorney Stephen Golan and Crystal Dao Pepper, daughter of Dr. David Dao, look on.
Munoz said he has sent a "personal note to our most loyal customers" about the incident, adding, "The response rate has been pretty high and positive".
Even though total revenue is up, United's profits are down 69.3%, from $313 million in Q1 2016 to $96 million this year.
Munoz said "there was never a consideration for firing an employee" over the incident, calling it "a system failure across various areas".
Dr David Dao's lawyer says his client accepts the airline CEO's public apology, but thinks it was insincere.
Mr Munoz has declined to address that change until the airline finishes an internal review.
The fiasco has hurt shares of United Continental, which dropped about 4 percent on Tuesday, despite the company reporting better-than-expected earnings late Monday.
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No one will be fired at United Airlines over the dragging of a man off a plane. Plus, to avoid situations where crew members seek to board a full plane when all passengers have already been seated, United will require employees traveling on the company's aircraft to book their spots at least an hour before the departure time, the CEO said.
And some United States politicians have called for a total ban on overselling flights.
Kirby said United was able to trim its capacity in the past partly by using small regional jets to fly between major markets, such as Newark to Atlanta, instead of using them to fly mostly to small markets such as Rochester, Minnesota.
"Early on, we felt really good about how well this is working", Kirby said.
United beat analysts' forecasts of $0.38 per share and $8.38 billion in operating revenue by posting adjusted earnings of $0.41 per share and $8.41 billion in revenue.
But excluding special items, United earned 41 cents a share, beating an average of 38 cents a share projected by analysts who were surveyed by Thomson Reuters.
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