The third officer was put on leave Tuesday.
CHICAGO United Airlines will no longer use law enforcement officers to remove passengers from overbooked flights after global outrage erupted over a video showing a passenger dragged from one of its planes in Chicago.
White House press secretary Sean Spicer on Tuesday called the forced removal of the passenger "troubling".
By Tuesday afternoon, nearly two days after the Sunday evening confrontation in Chicago, CEO Oscar Munoz issued his most contrite apology yet as details emerged about the man seen on cellphone videos recorded by other passengers at O'Hare Airport.
After that, a United spokesman told USA Today the flight wasn't actually overbooked, but the airline needed to bump four passengers so their crew members could travel instead.
The aircraft was preparing to leave Chicago's O'Hare International Airport on Sunday when Dr Dao was dragged down the aisle with video shot by passengers going viral on social media prompting a storm of protest.
"I want you to know that we take full responsibility and we will work to make it right", Munoz said in a statement, reversing earlier decisions not to apologise directly for the incident.
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Before they began picking names, United offered passengers $400 and a hotel room to give up their seats, the Louisville Courier-Journal reported.
Despite initially saying Dao was "disruptive and belligerent", Munoz added that he certainly "deserved an apology". That's something that I've learned from.
Powell said he does not accept his apology. "To remove a booked, paid, seated passenger - we can't do that". "No one should be treated that way".
"We had not provided our front-line supervisors and managers and individuals with the proper tools, policies and procedures that allow them to use common sense", Munoz said. "You saw us at a bad moment", Munoz said. "That's on me. I have to fix that". They care about their customers.
White House Press Secretary Sean Spicer said that the airline's handling of the incident was "troubling". She "absolutely" thinks the problem can be fixed.
Emirates' video asserts that they are a real airline -a highly-rated one, in fact - and mocks United's famous slogan, encouraging travelers to "fly the friendly skies... this time for real". The boycott will be an effort to force United to diversify its board and its contractors.
Three Aviation Department police officers got on the plane.
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