Airlines pushing back on talk of banning overbooking flights

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United Airlines CEO Oscar Munoz says a forceful removal of a passenger will never happen on his airline again.

"All customers on Flight 3411 from Sunday, April 9, are receiving compensation for the cost of their tickets", the airline said in a statement. That's the Chicago-to-Louisville flight in which a 69-year-old man was dragged off the plane by airport police officers because he didn't want to give up his seat.

In an interview with ABC News' Good Morning America, Mr Munoz said he was immediately filled with "palpable" shame and embarrassment at the incident - and voiced remorse for not "truly expressing what we were feeling" in his initial apology. "For example, did (United) explore options for these employees to travel to a nearby airport before removing passengers from this flight?"

Video of the incident has been shown around the world.

His attorneys, along with some of his family members, are scheduled to talk to reporters Thursday.

New Jersey Gov. Chris Christie said Tuesday that he asked the Trump administration to suspend airlines' ability to overbook flights. Attorneys for Dao have filed court documents requesting all video, audio, reports and personnel files of the officers be preserved presumably for possible future litigation.

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United Chief Executive Officer Oscar Munoz on Wednesday apologized to Dao and said the company would no longer use law enforcement officers to remove passengers from overbooked flights.

No lawsuit has been filed, but the legal team has already taken a move in that direction by filing court papers asking that the airline and the city preserve evidence in the case. Many who witnessed the altercation between Dr. David Dao of Louisville and Chicago Aviation Department security officers, employed by the City of Chicago, vowed never to fly on United again.

Dao, who identified himself to airport staff as a doctor, refused to get off the plane when he was randomly selected to be bumped to make room for United employees who needed to get to Louisville.

On that flight, several passengers used their cellphones to capture footage of security officers forcibly dragging a screaming passenger down the aisle and off the plane. Munoz initially called Dao "disruptive and belligerent". He has promised to review the airline's passenger-removal policy. Chicago Aviation Commissioner Ginger Evans will also speak.

"They take the bait ... and you dig yourself in a deeper hole", Bueermann said, comparing the United situation to that of a SC police officer seen on cellphone video in 2015 flipping a high school student backward in her desk-chair then dragging her across the classroom after she refused to leave.

We live in an age where every action can, and often is, recorded by a cellphone video camera.

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