When the passenger refused to disembark, "a couple of airport security men forcefully pulled the doctor out of his chair and to the floor of the aisle". "We apologize for the overbook situation".
Munoz said that the airline might learn from the experience, and it was continuing to look into the incident.
When no passengers took the offer, the airline doubled the offer to $800.
"The incident on United flight 3411 was not in accordance with our standard operating procedure and the actions of the aviation security officer are obviously not condoned by the Department", a spokesperson for the CDA said in a statement. As the video is rolling we can see at some point that the head of the man seems to hit on one of the seats and he falls unconscious and transported out of the flight. They requested law enforcement assistance when one of them refused to leave.
Eventually, police were called, and the man was forcibly removed from his seat.
United confirmed in a statement late Sunday that a passenger was removed from the overbooked flight.
United Continental Holdings Inc.
She said the airline randomly chose four passengers to leave the plane after no volunteers accepted a €750 offer to take a flight departing the next afternoon.
United did not immediately respond to a request for comment.
"I apologize for having to re-accomodate these customers", he said.
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According to the video, the man said that he was a doctor and needed to see patients the next day.
"Everyone was shocked and appalled", Bridges told the paper.
And with that, Bridges said, four United employees boarded and took the empty seats.
In video of the disturbing incident posted online by an outraged passenger, the bloodied doctor can he heard howling in pain as cops drag him down the aisle by his arms.
Video has emerged of a United Airlines passenger being forcibly dragged from his overbooked flight to make room for an airline employee, shocking many on social media.
In her almost three decades of booking flights, local travel agent Amie Miller said she's never seen anything like the video emerging from a United Airlines flight out of Chicago this weekend.
Munoz said United agents had "no choice" but to call Chicago Aviation Security Officers after the passenger continued to refuse to get off the plane a few more times. Officer Jose Estrada says the incident was handled by the city's aviation department police force.
According to accounts from passengers on the flight, which was leaving from Chicago O'Hare International Airport and bound for Louisville, the airline wanted the seats for employees who needed to travel to be at work the next day. Airlines are allowed to oversell flights, and they frequently do, because they assume that some passengers won't show up. "Oh my god!" one passenger says, as the man is dragged past her seat.
Fellow passenger Jayse D Anspach, who goes by @JayseDavid on Twitter, wrote: "No one volunteered (to leave), so @United decided to choose for us".
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