OMG! AA Flight attendant violently took a stroller from a lady with her baby on my flight, hitting her and just missing the baby.
The woman wept in shock afterwards and pleaded for him to return it to her as fellow passenger Tony Sierro leaped to her defense. At a press conference the day after his television appearance, Dr. Dao's daughter said Munoz had not been in touch with her father to apologize despite offering every other passenger on the flight a full refund for their ticket.
"He is clearly like enraged and almost hits the baby in the head, which is the like the shocking part of it", she added. Then he tried to fight a passenger who stood up for her. AA591 from SFO to DFW.
The airline already has announced some policy changes, such as no longer having law enforcement remove customers from overbooked flights.
"What we see on this video does not reflect our values or how we care for our customers". American millennials are also more willing to spend extra for upgrades on flights, per research from software company Adara. Until 2016, the airline used customer surveys as one tool in determining compensation. The woman had twins, according to the spokesperson, and may have brought a double stroller onto the plane. He first blamed the 69-year-old passenger who was dragged off by airport security officers, but later apologized repeatedly for United's handling of the situation.
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Chicago aviation police dragged United passenger David Dao off a plane after he refused to give up his seat on a flight from Chicago to Louisville, Kentucky, for a United crew member.
Demetrio has said Dao lost two teeth and suffered a broken nose and "significant concussion" during the ordeal.
Munoz initially claimed that Dao was being "disruptive and belligerent", but later said he was ashamed of the incident and promised that "this will never happen again on a United flight".
Demetrio is yet to file his lawsuit against the airline. The payout came well before the April 9 incident with Dao.
And in another sign that United Airlines' PR disaster is far from over: the lennies have turned on the company.
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