Association of Flight Attendants President is defending an attendant of American Airlines who is accused of taking away a stroller violently from a child's mother and while doing so, the stroller hit the mother and narrowly missed the child on a flight from San Francisco bound to Dallas on Friday.
Days after Dao was dragged off the United Express flight from Chicago to Kentucky to make room for airline crew, his lawyer spent a good part of a news conference railing against what he said was the industry-wide shabby treatment of airline passengers.
The airline says the woman's doublewide stroller was tagged to be checked as cargo at the door to the plane, but instead she took it into the cabin, leading to the confrontation with the flight attendant.
But he said the flight attendant was "aggressive" as he tried to pull the stroller away from her, and that his demands for security escalated the situation.
They then concluded that the flight attendant has been "removed from duty", while they investigate the incident.
"You can't get violent with my baby, just give me back my stroller please."
Had the employee done so, Ross said, the flight would have been canceled and all the passengers stranded because there were no backup flight attendants in San Francisco.
American Airlines issued an official apology regarding the incident on Saturday evening.
"You nearly hurt a baby!" the passenger replied.
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Surain Adyanthaya, who filmed the aftermath, told the London Daily Mail it appeared to him that the woman was "involuntarily removed" from the plane while the flight attendant stayed aboard.
The attendant then aggravated the passenger by saying - "Come on".
The woman travelling with the children was booked on the next flight to DFW in first class.
The trouble continued when the flight attendant returned to the plane after briefly leaving.
"American Airlines says in a statement, "...
Other passengers can be seen coming to the mom's defense, with one even threatening to "knock" the flight attendant "flat". The passenger with the baby can be seen ducking out of the way, shielding her baby's head.
Asked if there will also be a lawsuit by the mother against American Airlines-which was far more responsive than United to the respective incidents-Demetrio said he wasn't sure yet.
"The actions of our team member captured here do not appear to reflect patience or empathy, two values necessary for customer care", the company said.
Adyanthaya later posted the airline had "escorted the mother and her kids off the flight" and let the flight attendant back on. The airline immediately said it was sorry, grounded the flight attendant while it investigates the incident, and upgraded the passenger involved and her family to first class.
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