The U.S. House Transportation Committee said Wednesday it plans to hold an upcoming hearing on commercial airline industry consumer issues after a passenger was dragged off an April 9 United Airlines UAL.N overbooked flight in Chicago to make room for crew members.
There was "never consideration" of firing an employee over the incident, he said.
United Flight 3411 was the subject of intense global scrutiny last week when Dao, a paying customer, was selected to be involuntarily bumped from his seat.
United Airline's Image Takes Online Beating In Memes, Comments: Social media reaction to video footage of a passenger being dragged from a full flight Sunday night has been swift and merciless.
Dr Dao's attorney said last week it was likely he would sue over the incident, in which Dao lost two front teeth, broke his nose and suffered a concussion.
In that spirit, Munoz said that from now on airplane crews traveling as passengers on United flights must be booked 60 minutes before departure.
Spokeswoman Maggie Schmerin said the policy change is meant to make sure incidents like the one involving Dao "never happen again".
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The chief executive said no one will be fired over the incident.
Dao was removed after refusing to give up his seat to help accommodate four United personnel needing space aboard an overbooked flight.
United beat analysts' forecasts of $0.38 per share and $8.38 billion in operating revenue by posting adjusted earnings of $0.41 per share and $8.41 billion in revenue. "It was a system failure across various areas". In an email to United personnel, he labeled Dao "disruptive and belligerent" and insisted: "I emphatically stand behind all of you". Munoz declined to say whether the airline would end overbooking sales until the comprehensive review is completed. United President Scott Kirby said, "We feel like we've managed that pretty well and our corporate accounts are largely supportive".
"The incident has been a humbling learning experience for all of us here at United", he said.
Munoz and his top lieutenants indicated that it was too early to tell if bookings had been affected by the incident.
A United Airlines Boeing 737-800 and United Airlines A320 Airbus on seen approach to San Francisco International Airport, San Francisco, California, April 14, 2015.
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