The flight was already full when four airline crew members showed up after passengers had boarded and requested seats so they could commute to their next flight out of Louisville, Kentucky.
United Airlines chief executive Oscar Munoz will take a trip to China following violent the removal of an Asian-American passenger from the airlines' flight last week.
Shares in United's owner, United Continental Holdings Inc, were hammered, dropping 4 percent last week to close at $69 on Thursday, reducing the company's market cap by $770 million to $21.5 billion.
Nevertheless, Munoz insisted that the public-relations nightmare was caused by "a system failure across various areas", rather than human error.
Munoz is slated to visit China soon to meet with officials and discuss the incident.
United has repeatedly apologized for the incident and announced two rule changes last week, including saying that it will no longer call police to remove passengers from overbooked planes.
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"This is a true learning opportunity and will ultimately prove to be a watershed moment for our company as we work harder than ever to put our customers at the center of everything we do", Munoz said.
After the incident triggered global outrage, United Chief Executive Oscar Munoz apologized to Dao, his family and its customers, saying the carrier would no longer use law enforcement officers to remove passengers from overbooked flights.
And some U.S. politicians have called for a total ban on overselling flights. Other airline stocks also declined in the same period. United President Scott Kirby said, "We feel like we've managed that pretty well and our corporate accounts are largely supportive". He said that United's forecast for the April-through-June quarter has not changed.
Dr David Dao sustained a number of injuries during the incident. They did not ask United management any questions about it on Tuesday's call.
The subject of the conference call - United's first-quarter results - did provide good news for an airline that's been struggling to find a silver lining among all the dark clouds in its friendly skies this past week.
Stay on topic - This helps keep the thread focused on the discussion at hand. "But they believe in us and believe that we will get this fixed".
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