The apology came amid a torrent of criticism of the carrier's actions on a Sunday flight and its initial explanations.
Munoz noted that the company takes "full responsibility" for the matter and promised to "work to make it right".
Mr Munoz was criticised for not apologising earlier and instead claiming the passenger had "defied" security orders. I share all of those sentiments, and one above all: my deepest apologies for what happened. "I will really avoid flying United Airlines", said Rami Kandel, another traveler catching a flight at BWI Airport on Tuesday.
United Continental shares tumbled almost 4 per cent on Tuesday after a worldwide backlash erupted against the carrier over an Asian passenger who was dragged off one of its U.S. flights. He says as a veteran flyer, United did the right thing. The company plans to share results of the review by April 30. "While I deeply regret this situation arose, I also emphatically stand behind all of you, and I want to commend you for continuing to go above and beyond to ensure we fly right", Munoz said in the letter, according to The AP.
Like you, I was upset to see and hear about what happened last night aboard United Express Flight 3411 headed from Chicago to Louisville. He appeared to be bleeding from the mouth and was then dragged by his feet down the aisle and off the aircraft.
"Our employees followed established procedures for dealing with situations like this".
The senators said the incident could have been prevented with better communication or "additional incentives" - an apparent suggestion that United didn't offer passengers enough compensation to voluntarily give up their seats. One of their recent flights was overbooked and the airline requested that one of the passengers get off the plane.
The Chicago Aviation Department said yesterday the officer involved in the forcible removal had been placed on leave.
Three Blasts Go Off Near German Soccer Team Bus, Injuring Player
The German team spent the night at the stadium, which was one of the targets of the Islamist suicide bombers. Dortmund said defender and Spain worldwide Marc Bartra had been taken to hospital.
Video of Dao being forcibly removed from the flight by airport police has gone viral, leading to an uproar over the controversial handling of the situation.
Travelers who had already boarded Sunday's flight declined to volunteer their seats.
The incident risks a backlash against United from passengers who could boycott the airline as the busy summer travel season is about to begin.
"Apologise for saying you "had to" do this. There were other options and you know it", user @TessaDare wrote in a series of posts retweeted thousands of times.
Something fellow passengers said is simply not true.
This is the second time in less than a month that United has been caught in a social media storm. "To immediately go to dragging him off the plane, I mean that's absurd", said Christina from York.
The elderly doctor who was violently dragged off of a United Airlines flight is still hospitalized due to the injuries he suffered in the disgraceful incident.
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