The video was captured by Aura D. Bridges who said that the man in the video was a passenger violently kicked off as the airline was trying to make room for four of its employees. The video ends before anything else is shown. United Express flights are operated by one of eight regional airlines which partner with United.
"Flight 3411 from Chicago to Louisville was overbooked".
In Sunday's incident, United told U.S. media that it had asked for volunteers to leave the overbooked plane. "Further details on the removed customer should be directed to authorities".
"Rather than removing a passenger who's going to have to wait eight hours to get on the next flight, I'd rather remove a passenger who can get on a flight an hour later", said Engel.
Kaylyn Davis, who posted the above video, said on Twitter that her husband was on the flight and sent her the video.
According to Bridges, the passenger told the manager that he was a doctor and needed to see patients in the morning.
The complaining however did not discourage the United Airlines, which called the Chicago police to remove him by force, despite the fact that it was a company's mistake the overbooking of the plane. Officers followed him to the back of the plane. Photos and videos of the bloodied passenger being dragged off the plane by security quickly circulated on social media, and the company is now facing a major PR disaster.
Adding to their PR problem, United is refusing to comment on the incident, and referring questions to the Chicago police, as if this were a police matter.
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According to the U.S. Department of Transportation, United forced almost 3,765 people off oversold flights.
United called the airport police, who came aboard the plane and dragged him away.
Bridges, a Louisville resident, gave her account of the flight Sunday night.
Some people took to Twitter to criticize how United handled the situation, while others weren't sure of what to do. As for how those people are selected, she said United typically follows a related U.S. Department of Transportation procedure and did so in this situation.
United spokesman Charlie Hobart said airline employees named four customers who had to leave the plane and that three of them did so. "Just kill me", he says in another clip.
"Airlines overbook, not to be capricious and mean, they actually do it because people don't show up for flights", said Samuel Engel.
The officer is suspended "pending a thorough review of the situation", city Aviation Department spokeswoman Karen Pride wrote in an emailed statement.
One officer involved has been placed on leave, the Chicago Aviation Department said Monday.
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